Very different skill sets and processes are required to manage a technology vendor versus the underlying technology itself. Transactions often fail because they overlook the reality of evolving business needs, focusing excessively on financial objectives, and invariably leading to contractual rigidity on the part of both parties.
We understand how to retain the flexibility of internally provided services while achieving the desired operational and financial benefits associated with third-party solutions. Our experience in technology, operations, and procurement provides our clients with a long-term perspective that emphasizes mutually beneficial supplier/customer relationships that drive financial and operational benefits long after the initial agreement has been executed.
Success requires the involvement of all stakeholder groups, including the functional business owners, supply chain, IT, finance, and legal. We have represented each of these constituencies and understand exactly what it takes to align their interests.
The Pace Harmon perspective enables our clients to:
Establish the desired "end-state," then work to architect vendor requirements, assessment techniques, selection criteria, and contractual terms to meet those goals
Manage a procurement process that reveals vendor capabilities within the context of an objective decision framework
Gain the information and insight required to make decisions that are both strategically and tactically sound
Recognize that the best contract is not necessarily equivalent to the best contractual relationship
Implement a robust and effective vendor management program that aligns with the enterprise's overall governance structure
Achieve compelling ROI while reducing risk throughout the entire transaction lifecycle
Mutually beneficial customer/supplier relationships drive financial and operational results long after the initial agreement has been executed.
