CIO
Oct 08, 2007
"What Does It Take to Get IT Outsourcers to Innovate?"
By Stephanie Overby
Pace Harmon partners note that IT service providers traditionally succeed when they can standardize processes across their customer base, not innovate. To get innovation you have to incentivize the vendor--an approach that is difficult, "when you say we want you to do this well and less expensively."
Pace Harmon’s insights regarding technology trends, complex transactions, and supplier management issues are frequently quoted in leading industry journals.
