Today: The Journal of Work Process Improvement
October, 2009
"BPO Bonus: Extending Outsourcing Benefits to the Middle Market"
By Marc Tanowitz
In this byline article, Marc Tanowitz discusses outsourcing benefits for the middle market, which previously were not available to this segment. “The market for complex business process outsourcing (BPO) has been rapidly maturing. While labor arbitrage is historically the primary business justification for BPO, there is now an increasing focus on providing business value. To deliver value, BPO providers have expanded their geographic presence and are now able to leverage their capabilities to attract middle-market clients that were not previously able to achieve the benefits of outsourcing. In turn, these middle-market clients provide ‘test beds’ within which process improvements can be trialed, implemented and leveraged to create value for the provider’s broader client portfolio.”
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