India's Lockdown Exacerbates Coronavirus Impact on IT

Executive Managing Director David Rutchik authored this second article of a two-part SearchCIO contributed byline series, regarding key considerations for allowing more flexibility with Indian outsourcing service providers during COVID-19. Sample excerpt: "Managing the coronavirus impact on IT outsourcing providers will require a partnership-driven and open mindset. To maintain continuity of outsourced work, enterprises will need to show operational and contractual flexibility to accommodate this black swan event and the scale of its impact. This can mean temporary modifications to pricing models -- for example, managed services being moved to time and material pricing with consideration to operational challenges, temporary elimination of resource unit floors that would otherwise trigger take-or-pay or required termination and other flexibility measures."