The Impact of India's Pandemic Lockdown on IT Outsourcing

In Part 1 of this two-part contributed article series, Executive Managing Director David Rutchik discusses the impacts of Indian IT outsourcing provider relationships and engagements during India's COVID-19 lockdown. Sample excerpt: "Enterprises with IT outsourcing provider relationships in India are grappling with the realities of the current national lockdown, technology access, procurement restrictions and other limitations. Given the financial challenges many companies are experiencing today, outsourcing certain functions and processes may make more sense than ever, but the recent events dealing with the COVID-19 pandemic offer a wakeup call regarding certain operational dependencies on offshore, India-provided services and corresponding operational, contractual and financial key considerations. We'll explore the major impacts in a two-part article, beginning with setting appropriate expectations, evaluating force majeure in contracts, adjusting business continuity (BC) and disaster recovery (DR) plans and arming providers with the necessary tools to perform IT outsourcing duties."