In the News

Pace Harmon’s perspective continues to resonate in the industry. The News Center provides a single source to find out about firm accomplishments, news, press coverage, and information.
January 18, 2012 Kick off the New Year with a BPO Contract Review, Part 2
January 17, 2012 2012 Outsourcing Checklist
January 11, 2012 Kick off the New Year with a BPO Contract Review, Part 1
December 27, 2011 Getting the Most from SLA Performance Targets
December 26, 2011 Kill or Cure?
December 22, 2011 12 IT Outsourcing Predictions for 2012
December 21, 2011 It Takes More Than SLAs to Manage a Successful Outsourcing Relationship
December 19, 2011 Creating Meaningful and Effective Service Level Agreements
December 14, 2011 IT Outsourcing Year in Review, Rating Our 2011 Predictions
December 12, 2011 Taking Labor Out of BPO
December 9, 2011 10 Worst Sales Tactics of IT Outsourcing Companies
December 6, 2011 Ethics, Language and Organizational Culture: Taking a Hard Look at 'Soft' Issues
December 2, 2011 How Data Consolidation Prep Work Has Its Own Rewards
November 28, 2011 Reader Forum: 5 Key Steps to Leveraging Buying Power Among Wireless Telecom Carrier Partners
November 22, 2011 After the Transition: Realizing the Benefits of Business Process Outsourcing Through Active Provider Governance
November 4, 2011 Can You Trust One Outsourcing Provider to Manage the Rest?
October 24, 2011 Why IT Vendor Management Makes Sense
October 14, 2011 Managing Common Outsourcing Transition Pitfalls
October 10, 2011 Don't Get Burned: 4 Steps to A Cloud SLA
October 2, 2011 Why Cius is a Risky Play for Cisco
September 30, 2011 Find Facilities Management Efficiencies
September 19, 2011 Business Process Outsourcing: How to Negotiate for Success
September 7, 2011 What HP’s Latest Change Means for Customers
August 22, 2011 Offshore Outsourcing Pioneer GE to Hire 1,100 American IT Workers
August 16, 2011 Business Case Fundamentals: Steps for Assessing a BPO Opportunity

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