10 Early Warning Signs of IT Outsourcing Disaster

This article about monitoring for indicators of major IT outsourcing problems features Marc Tanowitz’s expert commentary. Sample excerpt: “Increasing attrition of outsourcing resources is never a good sign. ‘It could mean management is doing something wrong, people don’t like working for the particular client, or the client isn’t doing its part,’ says Marc Tanowitz, managing director for business transformation at outsourcing advisory firm Pace Harmon. It could also mean that the financial framework of the deal, using blended rate structures, has created an unintended consequence of driving work to the lowest cost resources at the service provider.”