11 keys to a successful outsourcing relationship

Rahul Singh offered his perspective on the customer’s role in helping to ensure outsourcing success as one of a select group of thought leaders for CIO.com. With an emphasis on the mindset that both the provider and vendor are equally responsible, Singh’s insights included creating a service delivery framework, spelling out expectations, not micro managing and ensuring the retained team is adequately skilled in managing service providers to outcomes.

CIO.com