2012 Outsourcing Checklist

Written by David Borowski January 17, 2012

This byline article by David Borowski, senior associate, discusses 10 practical insights for organizations that are contemplating outsourcing in 2012—whether expanding an existing outsourcing relationship or creating a new one. Following are the points covered:

1. Decide on “black box” vs. “white box” outsourcing. 
2. Determine the evaluation approach upfront. 
3. Control the agenda. 
4. Get the provider “A” team. 
5. Model real-world transition costs. 
6. Encourage innovation that benefits the buyer. 
7. Plan for a challenging transition. 
8. Develop meaningful SLAs. 
9. Prepare for negotiations. 
10. Remember that the right answer might be to not outsource.

Business Finance