2013 IT Outsourcing Year in Review: Grading Our Predictions

Partner Steve Martin weighs in on last year’s IT outsourcing predictions in this CIO.com article. Sample excerpts: “’Most customers fail to spend enough time upfront working through the critical transition and transformation details,’ says Steve Martin, partner with outsourcing consultancy Pace Harmon. ‘Oftentimes, deals are negotiated under duress and too many companies assume the provider will bring their implementation 'A' team to save the day.’… ‘With increased pressure on margins, [providers] will continue to take action in areas where they can grow business and reduce their delivery costs rather than invest in governance,’ says Martin of Pace Harmon. ‘To be fair, customers remain complicit in not effectuating change here.’"