2014 IT Outsourcing in Review: Grading Our Predictions

Partners Andy Sealock and Marc Tanowitz offer their analysis of last year’s coverage of outsourcing predictions in this article. Sample excerpts: “’If you want an optimized IT service delivery model where you can 'plug and play' insourced services, outsourced services, out-tasked functions, and cloud-based point solutions, then a robust, internally retained ITSM layer is needed as the 'middleware,' adds Andy Sealock, partner with outsourcing consultancy Pace Harmon….’Governing outsourced services as a portfolio, with consistent metrics, reports, and performance management frameworks, has not yet become a mature business process,’ says Pace Harmon partner Marc Tanowitz. ‘We believe the growth of the hybrid delivery model will present real career opportunities for governance professionals to advance within the enterprise and as such will allow enterprises to begin to attract, develop and retain this talent.’"