3 Truths About Cloud Software SLAs

Principal Jonathan Shaw weighs in as a third-party expert in this article about the limitations of cloud software service level agreements. Sample excerpt: “Complex service level agreements (SLAs) have long been the norm for upholding performance and uptime guarantees for traditional on-premises applications and old-world hosted apps. But experts say when it comes to the shared resource world of cloud-based software, enterprise IT must rethink its tried and true notions for IT contracts…‘One of the risks of cloud-based solutions is network failure between you and the cloud provider,’ notes Jonathan Shaw, a principal with Pace Harmon, a consulting company. ‘No one is responsible--that's part of the risk.’"