5 Steps for Improving Any Outsourcing Initiative

Principal David Borowski serves as an expert resource in this article about avoiding common outsourcing mistakes. Sample excerpts: “Spanish philosopher George Santayana once said, “Those who cannot remember the past are condemned to repeat it.” That is certainly true of outsourcing initiatives, which are often derailed by “predictable” mistakes, said Dave Borowski, a principal with the Pace Harmon management consulting firm...While these often-repeated mistakes may be predictable to Borowski and others who have been involved in multiple outsourcing projects, they tend to take outsourcing rookies by surprise.‘Service providers do a good job with their methodologies,’ Borowski said. ‘But they focus on overall project milestones and the activities on the provider side that are required to get there. Clients often fail to understand – at least initially – that there are a lot of hidden steps required on their side to achieve those milestones.’”

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