6 IT Outsourcing Lessons Learned from Healthcare.gov’s Troubled Launch

Addressing key takeaways from the Healthcare.gov problems, Principal Craig Wright offers commentary and industry best practices in this article. Sample excerpts: “’Start by gathering feedback from subject matter experts and key stakeholders across all teams to design a solution with the capacity for planned usage profiles as well as the elasticity to meet unexpected levels of demand,’ advises Craig Wright, principal with outsourcing consultancy Pace Harmon.‘Ensure that outsourcing agreements include meaningful expectations around agile service delivery performance structures and relevant provisions to hold service providers responsible for quickly responding to changing needs, aggregating their services into an ecosystem-wide, seamless, end-to-end service experience for users,’ Wright says.