A Competency-based Maturity Model to Reduce ITIL Adoption Risks

Principal Dan McMahon and associate Laurie Hathaway offer a comprehensive look into how a competency-based ITIL maturity model can successfully reduce the risks of traditional approaches, which often require a full contract renegotiation with outsourced vendors. Sample excerpt: "Specifically, it can be used as a template to assess, monitor and manage an organization's progress against ITIL's best practices; serve as a guide to plan the organization's targets for achieving full ITIL maturity; and enable companies to hold partners accountable for ITIL alignment and performance…For companies with IT services outsourcing agreements, the approach reduces process uncertainty and enhances common understanding of the overall journey. In addition, the approach aligns well with organizational change management philosophies that promote acceptance and adoption."