Acquisition signals increasing role of AI in outsourcing

Genpact’s plan to purchase Rage Networks has raised the ongoing topic of automation and artificial intelligence in outsourcing. David Borowski addressed this topic saying the significance of Rage’s focus on AI “is that it should allow Genpact to develop and deploy applications and solutions that can directly integrate Rage’s cognitive, predictive and real-time analytics capabilities.” He also said this is another step in outsourcing providers “actively pursuing ways to incorporate increasingly transformational levels of automation and intelligence into their solutions.”