Benefits of ITSM: Use an ITSM Portal as Gateway to Cloud Services

In Part 2 of this Q&A article with Managing Director Andy Sealock, he discusses the benefits of utilizing enterprises’ ITSM portals as the governance framework for accessing cloud services – by serving as the interface between users and the cloud. Sample excerpt: “Within your ITSM portal workflow, you can codify the rulesets that will systemically implement your governance policies within the service request and your provisioning process, which is highly automated.”

TechTarget / SearchCIO