Building Better Clouds: Four Lessons from the Fiasco

Principal Craig Wright lends his industry expertise to this article on a cloud slant regarding the troubles. Sample excerpt: "’It's important to engage service providers with experience in agile delivery methods they can effectively act as a catalyst for transforming delivery capabilities,’ said Craig Wright, a principal at consulting firm Pace Harmon. ‘Ensure that outsourcing agreements include meaningful expectations around agile service delivery performance structures and relevant provisions to hold service providers responsible for quickly responding to changing needs, aggregating their services into an ecosystem-wide, seamless end-to-end service experience for users.’"