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In the News Can You Trust One Outsourcing Provider to Manage the Rest?
Can You Trust One Outsourcing Provider to Manage the Rest?
Written by Stephanie Overby November 4, 2011
Partner Steve Martin provides expert analysis in this article about multi-vendor management and the trend of some IT vendors offering to take on vendor management roles. Sample excerpts: “’If [customers] haven't developed the proper skills, governance, or discipline around managing outsourced providers from an internal perspective, then an existing IT service provider may seem like a better option,’ says Steve Martin, partner with outsourcing consultancy Pace Harmon…‘It is impossible for a company to know whether its services and service management activities are being handled entirely separate and free of bias,’ adds Martin. ‘While the managing provider organization may go to great lengths to establish an objective framework with high-integrity reporting and full separation of duties between the delivery and services management teams, it is very difficult to create real objectivity.’
