Changing BPO Value Proposition Through Technology

Principal David Borowski addresses the new dynamics of BPO deals with the increased role of technology in this byline article. Sample excerpts: “The key to enabling transformation in BPO is technology. Engagement with a third party often provides enterprises with access to tools and technology that they otherwise may not be able to cost justify based on the level of investment and support required. Service providers are able to leverage investments and relationships across multiple clients, and offer bundled process and technology solutions that can help transform client operations and delivery improvements more rapidly…This convergence of IT and business process can create the opportunity for benefits such as a service provider’s end-to-end responsibility for process and technology, all of which are run on reliable, available platforms. It also provides the benefit of a more on-demand model, flexible and scalable to allow an organization to provision services as needed to accommodate dynamic demand.”

Business Finance