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In the News Creating Meaningful and Effective Service Level Agreements
News Center In the News Creating Meaningful and Effective Service Level Agreements
Creating Meaningful and Effective Service Level Agreements
Written by Marc Tanowitz December 19, 2011
Principal Marc Tanowitz discusses how to maximize the benefits of SLAs in this byline article. Sample excerpt: “As outsourcing buyers use service levels to measure the performance of a provider, service level agreements (SLAs) are one of the buyer’s fundamental vendor-performance management activities. An SLA’s agreed-upon quantitative provider requirements establish the baseline performance levels and define the monetary credits or other remedies associated with a provider’s failure to meet the standards. The principal role of an SLA is to align buyer and provider objectives.”
