Diagnosing Vendor Management Troubles: Should We Really Have a Vendor Doing This

Principal Christopher Stacy authored this article about navigating vendor management issues and determining whether problems that arise are resulting from overall outsourcing decisions versus vendor management. Sample excerpt: “A vendor management program that is grounded in the contractual agreement negotiated between an outsourcing provider and buyer is undoubtedly an enabler of a successful outsourcing solution. The program should span strategic and operational levels to align executive views on service delivery priorities, drive service quality and special projects, convey changes to requirements and regulations, and track against service levels.”

Nearshore Americas