Digital Transformation: 11 Emerging Lessons

Brian Caplan, director, and Andrew Alpert, managing director, serve as industry resources in this article about lessons learned from digital transformation. Sample excerpts: “‘One disconcerting trend is that some companies continue to try to drive digital transformation as an IT project without complete buy-in and participation from the business beyond the obligatory steering committee involvement,’ says Brian Caplan, director with management consultancy Pace Harmon…‘Companies frequently believe they are being left behind in the digital transformation phenomenon – in particular for customer-facing digital transformations – and feel pressured to begin implementing the transformation before they understand the business and technology impact to the entire company, as well as the impacts of changes to data sources, models, consumption and governance,’ says Pace Harmon managing director Andrew Alpert.”

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