Digital Transformation: Who Should Lead? 8 Questions to Ask

This article features Brian Caplan, director, as a quotable resource on the topic of digital transformation leadership strategy. Sample excerpts: “There is no one right answer to the question of who should lead a digital initiative. ‘It’s important to highlight that digital transformation can take multiple forms with varying degrees of transparency to the customer or end user,’ says Brian Caplan, director with management consultancy Pace Harmon. The organization may be extending existing capabilities to mobile platforms. It may be pursuing game-changing capabilities like IoT-based process innovation. The company may want to build new digital products and services – or entirely new business models. The project could simply involve changes to underlying applications or infrastructure in pursuit of a cloud strategy.”

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