Five Steps to Mitigating Outsourcing Overbilling Risk

Principal Douglas Parker pens an article on safeguarding against overbilling in outsourcing. With the recent well-known incident between Infosys and Apple still fresh, Parker recommends five ways outsourcing buyers can mitigate the risk of overbilling. It starts with getting the deal done right, documenting with detail and centralizing communications. In addition, an ongoing review of the systems of record and attention to the totality of charges are key to helping protect from overbilling incidents – regardless of whether they are deceitful or accidental.

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