Five Ways ITSM Automation is Driving Business Value

Craig Wright, Managing Director, authored an article regarding the latest innovations in ITSM and how they are delivering more value to organizations. Sample excerpt: “CIOs and IT service providers are under constant pressure to deliver more business-aligned value through technology, best practices and staff. IT service management (ITSM), a framework for increasing productivity and performance, responding to requests, resolving incidents and reducing costs, can be improved by automating tasks in five ways: intelligent automation, ITSM as a service, digital labor, artificial intelligence and machine learning.”

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