Guide to a Perfect Offshore Outsourcing Vendor Deal (CIO.com)


Pam Baker showcases Steve Martin's nine tips for striking a great outsourcing deal with a vendor in this comprehensive piece on best practices.

"While end-goals differ from company to company and from deal to deal, there are some general guidelines to follow to ensure you are achieving best advantage in outsourcing negotiations. According to Steve Martin, a partner at outsourcing advisory firm Pace Harmon, these are the top elements to look for:

  1. No Minimum Commitments...
  2. Termination for Convenience (without material early termination fees)...
  3. Length & Flexibility of Deal...
  4. Currency Options...
  5. Key Personnel...
  6. Intellectual Property Rights...
  7. Meaningful SLAs...
  8. Benchmarking...
  9. Productivity Improvements..."

CIO.com