How and Why Vendor Management Can Improve BPO Performance

In this article, Senior Associate David Borowski explains how to build a healthy and effective vendor management program. Sample excerpts: “…There is typically plenty of opportunity for interaction and communication to improve, and buyer organizations should be looking for ways to stabilize and properly execute their vendor management practices as they can provide significant value to both parties in a BPO service delivery relationship…To properly measure both quantitative and qualitative results and ensure a healthy vendor-buyer relationship, BPO buyers should actively communicate with their vendors as part of any vendor management program.”