How CIOs Can Tackle AI with ITSM Tools

Managing Director Craig Wright offers quotable insights in this article about how organizations can apply ITSM principles to AI. Sample excerpt: “‘Delivering AI-related infrastructure and processes is similar in many regards to delivering enterprise-wide services or IT for the IT function,’ said Craig Wright, a managing director with business transformation advisory firm Pace Harmon. Both AI and IT infrastructure rely on correlating data to either prevent or minimize the risk of widespread adverse impact to the broader, non-IT user community. Traditional ITSM functions include service definition, introduction, delivery and continuous improvement. AI service management also needs to consider new workflows, different kinds of infrastructure and better processes for versioning data and AI models.”