How ITSM can help CIOs drive SLAs in a multi-cloud environment

Linda Tucci recaps her discussion with Pace Harmon Managing Director Andy Sealock as he offers best practices for SLAs in a multi-cloud environment. Sample excerpt: “'You need to use your ITSM process to stitch these different point solutions together, so you can provide an end-to-end-service to your users,' he said. By relying on their IT organization’s ITSM processes, CIOs can give their users SLAs for a service, even though each of the different cloud providers has different metrics, e.g. an availability level of five-9s, or four-9s, or three-9s.”

TechTarget / SearchCIO