How to Get More Innovation from Your IT Outsourcer

Managing Director Marc Tanowitz serves as an expert industry resource in this article about going beyond cost containment and performance benefits to glean more innovation from outsourcing engagements. Sample excerpt: “The most reliable way to drive innovation is to ‘hardwire it into the contract,’ says Marc Tanowitz, managing director with business transformation and outsourcing advisory firm Pace Harmon. Requiring providers to commit to productivity improvements and pricing reductions, driven by market-specific benchmarking, can compel them to come up with new solutions.”