How to Get the Most Out of an IT Outsourcing Vendor Visit

In this article, Steven Kirz, managing director, serves as an industry resource regarding the importance of engaging in vendor site visits during the outsourcing supplier selection process. Sample excerpt: “IT organizations are conducting fewer site visits before signing new offshore outsourcing deals. IT leaders ‘due to a sense of urgency in the sourcing and selection process, lack of time and the cost of the travel investment’ are less inclined to take the long-distance trek, says Steven Kirz, managing director at outsourcing consultancy Pace Harmon. ‘Also there is a perceived lack of benefit from these trips,’…But the main reason this important due diligence step may have failed to deliver in the past was that the wrong person was making the journey at the wrong time, says Kirz. ‘This type of trip is not for the CIO – it is for the key IT staff members who are tasked with making the outsourcing relationship work and will be engaged with the service provider on a day-to-day basis,’ he explains.“