IT Outsourcing in Latin America: 9 Things Your Vendor Won't Tell You

In this article regarding a rise in outsourcing popularity throughout Latin American countries, partner David Rutchik serves as a resource in offering analysis around potential negative trade-offs to be aware of when considering an outsourcing engagement in the region. Sample excerpts: “’Each country's differences must be seriously considered as they can be quite substantial,’ says David Rutchik, partner with outsourcing consultancy Pace Harmon. ‘Considering outsourcing in violence-ravaged Guatemala is quite different from outsourcing in Panama, where the business climate feels similar to the U.S., or in Brazil, which has become one of the world's largest economies.’… ‘Don't be surprised if spoken English isn't as clear and accent-free as advertised,’ Rutchik says, even within call center providers. Pay close attention to language issues during site visits and other due diligence. ‘Make sure to request the ability to listen to a good cross sampling of actual service desk calls,’ Rutchik advises.”