ITSM in the Cloud: Using ITSM Best Practices to Optimize Cloud Usage

In Part 1 of a Q&A article with Managing Director Andy Sealock, he offers best practices for enterprises to avoid misspending on cloud expenditures and makes a case for applying ITSM in the cloud. Sample excerpt: “A cloud governance framework is what is going to make cloud business cases work over the long term. And we think ITSM is essential to implementing that cloud governance framework for metered cloud services -- in particular, infrastructure as a service and platform as a service.”

TechTarget / SearchCIO