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In the News Kick off the New Year with a BPO Contract Review, Part 1
Kick off the New Year with a BPO Contract Review, Part 1
Written by Marc Tanowitz January 11, 2012
In Part 1 of this contributed article, Principal Marc Tanowitz advises organizations to begin the New Year with a review of BPO contracts. Sample excerpt: “Most outsourcing contracts contain provisions that are to be completed post contract execution, require periodic updates, or simply vary over time. As we kick off 2012, the time is right to take a close look at these “active” obligations, identify any elements that require service provider action, and develop a plan and timetable to ensure that your relationships are ready to succeed in 2012.” Tanowitz covers provisions including: staying current with all contractual elements, resource commitments, productivity commitments, pricing and fees, pass-through expenses, continuous improvement plans, and benchmarking.
