Kick off the New Year with a BPO Contract Review, Part 2

Principal Marc Tanowitz offers insights on the importance of reviewing critical “active” obligations in Part 2 of this contributed article on reviewing BPO contracts. In this piece, Tanowitz covers key elements such as process and procedure documentation, audits, technology configuration, resource certifications, document and data storage/retention, business continuity/disaster recovery plan and procedures, user access, key personnel, competitors, governance cadence, and anticipated business challenges.