Mitigating New Outsourcing Service Provider Challenges During COVID-19

In this Q&A article with Marc Tanowitz, he discusses the impacts of COVID-19 on the outsourcing industry and advice for addressing service provider challenges while continuing to glean intended benefits from outsourcing engagements. Sample excerpt: "We’re seeing a different set of challenges in cases where outsourcing is already implemented and in a steady-state, namely issues related to complying with physical and logical security requirements, maintaining productivity, and provisioning assets to all resources. In many cases, providers may not be able to meet the needs as outlined in an outsourcing contract, which may not have contemplated remote worker scenarios for all roles. Companies must decide if they are willing to allow for temporary flexibility around certain elements to ensure the continuation of their programs."

Future of Sourcing