Outsourcing Trends to Watch in 2017

Executive Director David Rutchik serves as an industry resource in this article about upcoming outsourcing predictions for the upcoming year. Sample excerpts: “’Intelligent automation and robotic process automation will take a step function forward for certain providers, disrupting existing commercial outsourcing structures and driving down costs and, to a lesser degree, prices in the market,’ predicts David Rutchik, executive managing director with outsourcing consultancy Pace Harmon. ‘This will result in supplier margin expansion, greater savings opportunities for enterprise buyers, the need for enterprises to renegotiate existing outsourcing deals, and the bifurcation of the ‘haves’ and ‘have nots’ in the marketplace.’"