Part 3: How to Govern Your IT Outsourcing Provider After the ITO Deal is Done

In the third and final installment of this article series about de-risking large IT outsourcing deals, Andy Sealock, Managing Director, offers advice on getting the right governance processes, tools and people in place to ensure that IT outsourcing deals deliver their intended value. Sample excerpt: “Information technology moves fast. Two years into a large IT outsourcing (ITO) deal, it is likely that the original terms go stale, Sealock said, no matter how good the Statement of Work or service-level agreements (SLAs) or contractual levers to ensure high performance…'A big reason why deals fall apart is that not enough time and effort goes into the governance process to keep the relationship and contract alive and adding value over time,’ Sealock said.”