Six Questions for Building an Effective Outsourcing Strategy

Partner Steve Martin serves as an expert resource in this story about getting your outsourcing strategy right by asking six imperative questions during the process. Sample excerpt: “Often, organizations whose applications or infrastructure are unstable are tempted to outsource their environment to the experts to get it right, Martin has found. He advises to hold back: ‘If it is something that can be fixed internally, you should do that first. The reason is that you don't want to outsource an operation that is hugely sub-optimized. While you are getting the benefit of wage arbitrage, you are not getting the benefit of the optimization, which will inure to the outsourcer,’ he said. (The exception is when you simply don't have the horsepower to make the fix. ‘But you're not going to save a lot of money,’ he warned.)”