Switching Outsourcing Providers: 10 Tips

Partner Steve Martin provides expert insights in this article about considerations around “re-competing” IT services deals. Sample excerpts: “In recent months, IT services customers are doing as much re-sourcing—either bringing work back in-house or transferring it to a new provider—as they are signing new outsourcing deals, says Steve Martin, partner in outsourcing consultancy Pace Harmon…. ‘Towers where an incumbent outsource provider has included labor, hardware and software as part of the service offering will be much more complex to transition to another service provider than that same tower being provided under a labor-only model,’ says Pace Harmon's Martin. ‘Also, towers are inherently more straightforward to transition when accurate hardware and software inventories are maintained, processes are well documented, and trouble ticket history has been accurately captured.’”