The Big Send-Off (Internet Retailer)

Marc Tanowitz is quoted in this comprehensive article on best practices for retailers looking to outsource their fulfillment operations, including how to find the right outsourcing partner.

"Retailers can work out service-level agreements that set discounts based on performance in areas such as order-to-delivery times. Such an agreement, for example, might establish a 5% discount if more than 95% of order-to-delivery times take longer than a certain average within a month, followed by higher discounts in subsequent months, Tanowitz says. A retailer could also seek terms to create incentives for fulfillment performance related to its most important products—for example, those most popular with customers or with the highest profit margins, he adds."

Internet Retailer