The Hidden Costs of Outsourcing

In this article about considering often-overlooked costs of IT outsourcing engagements, Managing Director Craig Wright is quoted with key insights that help foster transparency in outsourcing relationships. Sample excerpt: “’This is more about value loss than additional cost, but the end result is as negative.’ Regardless of the strength of the contract, effective outsourcing hinges on defining, perfecting, and implementing not just new processes but also the roles for process owners and stewards, says Craig Wright, managing director with business transformation and outsourcing advisory firm Pace Harmon. ‘The ongoing commitment to establishing and maturing these processes, capabilities, and roles can be a significant cost overlooked by clients.’”