The Who, What, When and Why of a Service Provider Site Selection Visit

This contributed article by Steven Kirz, managing director, offers advice on effectively using outsourcing provider site visits to get the most out of outsourcing contract negotiations by yielding key information that is essential to procuring outsourced services. Sample excerpt: “Before outsourcing was mainstream among enterprises, the service provider site visit was an ultimate prerequisite to making a service provider selection. However, a perceived lack of benefit achieved on such trips in the past often means less emphasis on this important part of today’s selection process...Many executives underestimate the value of performing due diligence site visits. However, onsite due diligence trips, when done the right way and at the right time, play a critical part in the strategic procurement process, unearthing key information that helps organizations select the service provider best suited to their business.”