Turning an Outsourcer Into a Strategic Partner

Partner David Rutchik offers third-party insights within this article about Hallmark’s reliance on Infosys for strategic long-term IT guidance that drove innovation for the company. Sample excerpt: “Like other outsourcers, Infosys has steadily added enterprise architecture and business-process consultants to attract longer-term and more lucrative senior-level relationships, says David Rutchik, a partner at outsourcing advisory firm Pace Harmon. CIOs who want that type of support must be willing, as Goodwin was, to reveal the internal workings of the company, such as its five-year plans and growth projections, says Rutchik.”