Vendor Management: Recession Strains Outsourcing Partnerships (CIO.com)

David Rutchik is quoted in this story about the impacts of the recession on outsourcing relationships.

"All purchases are under more scrutiny today, and IT leaders are looking for more value for dollars spent," says David Rutchik, a partner with outsourcing consultancy Pace Harmon...”Most companies are fairly immature in governance. There is little or inadequate attention placed on it by customers," explains Rutchik. "A lot of times they may not be able to get to the root cause of why they're dissatisfied. And even once they understand why, they may not have the mechanisms in place to address it."

CIO.com