Indian Privacy Rules: Market and Customer Impacts

Current and potential enterprise customers of offshore outsourcing providers have maintained various degrees of concern regarding the data privacy of their employee, partner and customer information. Whether in response to these industry concerns, or simply to address issues raised by their constituents, the Indian government has recently issued what are arguably the most stringent data privacy regulations to date – in any country.

These new developments could have significant implications for current and future outsourcing customers who receive Indian offshore support for their business, as well as for companies who maintain captive support centers or customer facing operations in India – particularly when those activities involve the enterprise's market customers.

In this client advisory Pace Harmon explores the change in India's data protection and privacy policies and examines the implications of the change in policy for current and potential enterprise customers of offshore outsourcing providers.

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