David Clifford is a director at Pace Harmon. He has an international track record of over 25 years of business program management and IT service management advisory. His proven background also includes IT strategy development, IT portfolio management, strategic sourcing, and IT operational experience. He has led multi-national organizations through major change, not only at an IT level but also within the core business operations.
A respected service optimization thought leader, David was awarded a Fellow in Service Management (FSM) credential by itSMF International's priSM credentialing program. He is also a past president of priSM.
David has authored many books in the ITSM, ISO standards and SIAM (Service Integration and Management) / MSI (Multi-Sourcing Integration) fields. Additionally, he has been involved in developing ITIL® and other ITSM publications.
David also contributes to the development of international standards via the British Standards Institute (BSi) and is a regular speaker at major conferences around the world. David holds the equivalent of a Bachelor’s Degree in Management Information Systems from the University of Central Lancashire, UK.